Thank you for your support of twigperch.shop. We are committed to providing you with a safe and convenient shopping experience. If you are not satisfied with your purchase, you can apply for a return and refund according to the following policy:
I. Return Period
You can apply for a return within 30 days of receiving the goods. Orders placed after 30 days will not be eligible for return.
II. Return Conditions
To ensure a smooth return, the goods must meet the following basic conditions:
The goods are in their original condition, not severely used or damaged.
All accessories, packaging, and attachments are complete.
The goods do not affect resale (e.g., no obvious human-caused damage or stains).
If the goods have quality issues, we will prioritize providing you with a solution.
III. Refund Policy
After receiving and reviewing the returned goods:
Once the return meets the conditions, a refund will be processed.
Refunds typically arrive within 3 days (actual arrival time may vary slightly depending on the payment method).
IV. Return Process
Contact customer service to submit a return request.
Provide order information and relevant details.
After receiving return confirmation, return the goods as instructed.
We will arrange the refund after receiving and reviewing the return.
V. Shipping Costs
For returns due to personal reasons, shipping costs are generally borne by the buyer.
For returns due to product quality issues or incorrect shipments, we will bear the relevant shipping costs.
VI. Clearance Items
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Some discounted or clearance items may not support no-reason returns. Please refer to the product page for details.
VII. Contact Us
If you need assistance with returns or have any questions, please contact us through the contact information provided on the website. We will handle your request as soon as possible.